RN Triage-Call Center CMA Call Center FT
Location: , Nebraska
Description: Alegent Health is at present looking to employ RN Triage-Call Center CMA Call Center FT right now, this career will be depute in Nebraska. For complete informations about this career opportunity please read the description below. Alegent Creighton Health is the largest not-for-profit, faith-based healthcare provider in Nebraska and southwest Iowa with 11 acute care hospitals, a specia! lty spine hospital, freestanding inpatient psychiatric and skilled nursing facilities and more than 100 Alegent Creighton Clinic locations. As the primary teaching partner of Creighton University’s health sciences schools, Alegent Creighton Health and Alegent Creighton Clinic are committed to teaching the health professionals of the future.
Our commitment to our patients and their families is high, but the return on that commitment is even higher. We are committed to our employees by ensuring we hire individuals who also believe in enriching the lives of those we serve. If this sounds like you - apply today and join the Alegent Creighton Health team! We are an Equal Opportunity/Affirmative Action Employer.
Hours: Saturdasy and Sundays 8am to 8pm and two to three evenings from 4:30 p.m. to 8:30 p.m.
PRINCIPLE RESPONSIBILITIES:
1. Formulates clinical decisions that demonstrate independent judgment and critical thinking to meet the nee! ds of patients through collaboration with internal and externa! l resources and providers, ensuring consistency with organizational standards and/or federal regulations.
a. Systematically collects comprehensive and focused data relating to the health needs and concerns of patient.
b. Works within prescribed protocols and guidelines.
c. Organizes priorities and coordinates elements of triage.
d. Demonstrates the ability to perform in an accurate and precise manner in crisis, urgent and emergency situations.
e. Enters data and maintains multiple data bases during triage scheduling. Utilizes office equipment and software, including but not limited to Excel, Word, Electronic Medical Records (EMR), telephone systems, scheduling systems, paging and fax.
f. Conducts post call follow-up according to department and organizational policy and procedure.
g. Promotes team concept through interpersonal relationships and communication with patient/parent/guardian, various ancillary departments and providers in order to faci! litate the care.
h. Adapts to changes in patient volumes and completes work assignments while achieving departmental productivity and quality goals and standards.
i. Demonstrates respect for patient rights, privacy and serve as a patient advocate.
j. Demonstrates expertise with addressing patient concerns, recognition of pertinent clinical information, establishing priorities, and proper documentation following the Access Center policies and procedures.
k. Uses available organizational and departmental care systems and tools in order to assist with facilitation of various patient calls and nursing processes.
2. Demonstrates a professional attitude and approach with patients, families, and all others while ensuring confidentiality of patient and organizational information.
a. Performs in a calm, professional manner in all situations.
b. Serves as a positive role model and clinical resource to internal and external staff.
c. Demonstrates i! nitiative and flexibility with the provision of patient care during var! ious nursing processes.
d. Utilizes timely, appropriate and effective telephonic, oral and written communication skills.
e. Performs with self-direction, attention to detail and efficiency in order to ensure optimal patient outcomes.
f. Responds to formal and informal complaints or concerns raised by patients, providers, clinical staff, and others in a timely manner.
g. Must have ability to work effectively and collaboratively in a diverse and multi-cultural environment.
3. Develops personal education objectives and participates in professional growth opportunities, adhering to professional standards and provision of quality of care.
a. Provides patient and family education pertaining to healthcare management, disease process, treatment, test(s), medication and follow-up.
b. Functions as a resource person for call center and clinic staff involving nursing issues.
c. Assumes responsibility for personal and professional growth through part! icipation in clinic meetings, in-service programs and continuing education programs.
d. Assists in orientation, training and support of new employees as requested.
e. Maintains knowledge of unit operations and processes. Identifies best practices activities to improve patient care and department processes.
f. Achieves department benchmarks for quality by ensuring accuracy of elements and standards for nursing documentation with every patient encounter.
4. Demonstrates commitment to patient care by:
a. Always have a positive and compassionate attitude.
b. Use courteous, clear and timely communication with customers.
c. Anticipate the needs of others.
d. Respect the customer¿s time.
e. Display professionalism through actions, work area appearance and personal appearance.
f. Use teamwork throughout the organization.
g. Listen, empathize and work diligently to find solutions.
h. Support staffing needs of organization ! by assisting with necessary coverage when needed.
5. Work as a! back up to the clinical team as scheduled.
a. Performs/direct patient care services including, but not limited to, admission interview, assessment, accurate documentation and timely patient flow.
b. Performs related functions:
Prepares rooms for daily patient care
Responsible for sterilization: restocks instruments
Cleans and resets rooms between patients
Orders medications and supplies
Performs phlebotomy, lab procedures and communicates results to the patient as ordered by the provider
QUALIFICATIONS:
Experience
Preferred: Three or more years of clinical nursing and triage experience in an ambulatory health care
setting. Pediatric and Family Practice experience preferred. One year of computer/keyboarding experience.
Preferred: One year of nurse triage experience in a call center environment preferred.
Office/clerical, experience in scheduling and electronic medical recor! ds (EMR) systems and insurance protocols knowledge.
Ability to speak Spanish a plus
Education and/or Licensure-Certification:
Required: Active licensure as a Registered Nurse in Nebraska or Iowa, Nebraska and Iowa are compact
states, so licensure is required in the state of residence.
BLS certification is required upon hire.
Knowledge/Skill/Abilities:Knowledge of:
Professional nursing theory and practice, as well as standard practices rules and regulations related to nursing.
Organizational policies, regulations and procedures
Medical equipment and instruments
Risk management, quality improvement and infection control
Insurance protocols
Organizational skills
Skills as demonstrated through:
Applying and modifying the principles, methods and techniques of professional nursing
Continuous accurate verbal and written communication, to include appropriate grammar, t! elephone etiquette, correct spelling, legible handwriting, reading comp! rehension and follow-through on instructions
Establishing and maintaining cooperative and collaborative working relationships with patients, medical staff and the public
Continuous time, resource and task management
Must be able to set priorities and anticipate pediatric and primary care provider needs
Excellent interpersonal skills
Typing/keyboarding/computer skills
Ability to:
Type approximately 35 -50 words per minute.
Provide compassionate, empathetic patient care
React calmly, professionally in emergency situations, and in times of conflict resolution
Work closely with the providers responding appropriately and timely to provider(s) requests
Apply all knowledge and skill requirements
Multi-task on a consistent basis
Keep accurate records
Handle stressful situations
To meet deadlines
Assist the clinic as a backup as requested
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If you were eligible to this career, please send us y! our resume, with salary requirements and a resume to Alegent Health.
Interested on this career, just click on the Apply button, you will be redirected to the official website
This career will be started on: Tue, 13 Aug 2013 22:58:05 GMT
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