Clinical Scheduling RN - Access
Location: Omaha, Nebraska
Description: Children's Hospital & Medical Center is looking of Clinical Scheduling RN - Access right now, this job will be settled in Nebraska. For complete informations about this job opportunity kindly read the description below. Provides clinical support to the scheduling department to ensure accurate, timely, and appropriate scheduling of patients. Trains new and existing employees on the clinica! l aspects of the departments supported by centralized scheduling and coordinates complex scheduling cases. Acts as a liaison with clinical areas to facilitate effective communication and expectations. Monitors scheduling to ensure accurate, complete and appropriate scheduling. Communicates with referring departments to ensure physician orders are carried out as expected. Accepts verbal orders.
Essential Functions/Competencies
% of Time
35%
Provides clinical support to the scheduling department to ensure accurate, timely and appropriate scheduling.
Answers questions regarding interpretation of orders
Works through the orders work queues, clarifying with clinical areas when needed, identifies duplicate orders
Acts as the primary advisor to scheduling team regarding when to reach out to families and/or
coordinate with clinics & physicians
Trains new and existing employees on the clinical aspects o! f the departments supported by centralized scheduling
! Accepts and transcribes orders received via phone as well as complicated orders
Clarifies orders and scheduling expectations with provider offices acting as the primary contact.
Assists with pre-service instructions and any questions the family might have regarding services being scheduled
Coordinates scheduling for complex cases that involve multiple service areas on the same visit
Takes calls as needed to help meet expected services levels
35%
Facilitates quality monitoring of scheduling.
Proactively monitors schedules daily to ensure that services are scheduled appropriately, in correct order and with any coordination necessary.
Ensures that orders are linked and authorizations have been addressed; coordinates with schedulers and authorization department if something is missing.
Intervenes in situations where there is question about scheduled appointments, i.e., need for clarification, coor! dination with clinics, training needs, duplication of orders/services, etc.
Addresses escalated calls or scheduling as needed
Assists in developing and maintaining effective quality monitoring system to be used to develop scheduling staff and ensure excellent customer service.
25%
Acts as a liaison with the clinical areas and the scheduling and authorization teams to foster positive and effective working relationships.
Attends meetings with clinical departments to work through scheduling issues, changes, process improvement, training, etc.
Provides training and feedback to the scheduling team as appropriate.
Reaches out to clinical areas for education of providers, assistance with orders, process improvement, feedback, etc.
Works with the authorization staff as needed to work through issues and foster positive relationships.
Works with clinical departments and IT to work out system scheduling i! ssues, i.e., incorrect templates, visits types, etc.
Perform p! hysical requirements as described in the Physical Requirements section
SECONDARY FUNCTIONS/COMPETENCIES
5%
Performs other duties as assigned
100%
JOB STANDARDS
Achieves department/organization Outcomes
All
Patient/Customer Satisfaction
Interacts with patients/families/customers and utilizes feedback to improve and reinforce satisfaction
Meets department/organization satisfaction goals
Financial
Identifies and implements systems and processes to improve efficiency and reduce expenses that do not compromise quality of services/mission.
Meets department/organization financial goals
Quality
Utilizes performance measurement to improve patient/customer outcomes
Meets department/organization quality goals
Dept.
Specific
Patient/Customer Satisfaction
Monitors all scheduling to ensure that appointments are! scheduled appropriately
Work with schedulers and families to answer any questions about appointments
Coordinate with clinical areas, physicians and other providers to ensure expected scheduling outcomes
Financial
Proactively monitors appointments scheduled to make sure orders and necessary authorizations have been received to enable proper billing to take place
Quality
Develop and maintain quality monitoring processes for scheduling
Takes personal responsibility to adhere to department/organization policies and procedures, compliance and regulatory agency requirements
All
Understands and performs role in emergency situations (i.e. disruptive individuals, internal/ external disaster, CPR, Code Adam)
Understands and practices regulatory agency standards and department/organization policies/procedures including: Joint Commission, OSHA, HIPAA, Infection Control, Environment of Care, Natio! nal Patient Safety Goals
Addresses non-compliance with departm! ent/organization standards
Meets mandatory department/organization job requirements within established time frames (i.e. physicals, annual mandatory reviews, participates and physically attends 75% of required staff meetings, licensure/certification, CPR for direct care providers)
Dept.
Specific
Attends all assigned Town Hall Meetings
Attends all department staff meetings.
Passes Annual Clinical Competency
Attends at minimum (1) In-service
Knowledgeable of National Patient Safety Goals by demonstrating their use as it pertains to the Clinical Scheduling RN
Supports a work environment that focuses on staff, customer, patient/families through safe practices and effective communication.
All
Demonstrates and supports staff/visitor/patient/vendor identification policy
Utilizes variance reporting system to enhance safety and identify changes for best practice
Prote! cts Patient Privacy
Incorporates department/organization communication into work practices
Dept.
Specific
Work in a positive and productive manner with everyone to deliver positive patient experiences.
BEHAVIORS
Excellence in Service to Children, Families, Colleagues and Other Customers
Anticipates customer needs, understands their expectations and responds appropriately.
Respect for Human Dignity
Treats others with compassion, fairness, courtesy and respect while honoring their uniqueness.
Cooperative Work Relationships
Willingly works with others to identify and achieve common goals.
Positive Attitudes and Behaviors
Enthusiastically approaches their role and displays pride in the organization
Honesty and Integrity
Takes personal responsibility for doing the right thing.
Wise Use of Resources
Optimizes the talents of self ! and others and the use of time, materials and equipment.
KN! OWLEDGE, SKILLS AND ABILITIES:
Good Verbal and Written Skills
Computer knowledge
Ability to work with minimal supervision
Knowledge of ICD-9 (to be replaced by ICD-10.)
Knowledge of the principles of pediatric nursing.
Knowledge of the changing rules and regulations of third party payors
Maintain skills in team building, services excellence and problem solving
Ability to handle multiple priorities successfully
Adapt quickly to new techniques and work methods
EDUCATION AND EXPERIENCE:
Bachelor’s degree from an accredited college or university in nursing required, equivalent work experience may substitute for education.
Minimum 2 years of clinical nursing experience required, preferably in pediatrics
CERTIFICATIONS/LICENSURE REQUIREMENTS:
Current and valid Nebraska RN license/RN Compact license required.
Basic Life Support (BLS) certifica! tion required.
SPECIAL REQUIREMENTS:
REQUIRED TRAINING & EMPLOYEE HEALTH REQUIREMENTS
Annual Physical
Annual Mandatory Review
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
Physical Requirements
N/A
Less than 10%
11% to 49%
Greater than 50%
Work Environment
N/A
Less than 10%
11% to 49%
Greater than 50%
Stand
X
Blood and body fluid exposure*
X
Walk
X
Sharps, needles, etc.
X
Sit
X
Wet, humid conditions (non-weather)
X
Talk or hear
X
Work near moving mechanical parts
X
Displays manual dexterity
X
Fumes or airborne particles
X
Climb or balance
X
Toxic or caustic chemicals
X
Stoop, kneel, crouch or crawl
X
Ou! tdoor weather conditions
X
Reach with hands and arms !
X
Extreme cold (non-weather)
X
Taste or smell
X
Extreme hot (non-weather)
X
Lifting/pulling/pushing
X
Risk of electrical shock
X
Visual: Looking at computer screen
X
Medical Equipment
X
Other:
Risk of radiation
X
Weight Demands:
Vibration
X
Up to 10 lbs.
X
Loud noise
X
Up to 20 lbs.
X
Quiet environment
X
Up to 40 lbs.
X
Environmental noise
X
Up to 100 lbs.
X
Other:
More than 100 pounds
X
- Refer to the Infection Control Manual for a listing of job classifications which may be at risk of occupational exposure.
- .
If you were eligible to this job, please deliver us your resume, with sal! ary requirements and a resume to Children's Hospital & Medical Center.
Interested on this job, just click on the Apply button, you will be redirected to the official website
This job will be started on: Thu, 31 Oct 2013 22:41:21 GMT
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