Scheduler - Children's Home Healthcare, 7815 Farnam St.
Location: Omaha, Nebraska
Description: Children's Hospital & Medical Center is employing Scheduler - Children's Home Healthcare, 7815 Farnam St. right now, this position will be reside in Nebraska. For complete informations about this position opportunity kindly read the description below. The Staffing Liaison is responsible for the staffing and scheduling of private duty and CHHC World patients and per! sonnel according to active authorizations for services and MD orders. The Staffing Liaison serves as the initial point of contact and front access for all CHHC World and Private Duty support services and is largely responsible for the revenue generation of both departments through effective case coordination and staffing. The Staffing Liaison will ensure effective coordination of agency services to meet patient needs while balancing the staffing requests of agency personnel.
Essential Functions/Competencies
% of Time
30%
Maintains an accurate, master computerized scheduling staffing system for PDN and CHHC World as directed by Private Duty Manager.
Completes master schedule for nursing and Child Care Partner hours per PDN & CHHC World policy and procedures, which includes staffing parental requested patient hours as ordered by MD, authorized by payer sources, and as directed by Manager.
Ensures monthly master schedule is! completed by the 20
th
of previous month an! d all schedules are sent/communicated to patients/families, and agency personnel.
Performs visit verification, ensuring patient visits are scheduled as ordered/needed, resolving scheduling conflicts/issues, utilizing various reports to identify and resolve issues, and communicating a variety of messages to staff and patients.
Ensures that staffing personnel profiles in Access are current and accurate and notifies Team Leaders/Manager of changes (phone numbers, cases orientated to, etc.)
Monitors daily, weekly and monthly required staffing hours/ratios to ensure that authorizations are followed and facility is within required child staff ratios.
Maintains current master schedule and open shift list in the staffing book and computer at all times and communicates open shift availability to all staff.
Works actively and diligently in filling open hours to prevent patient dissatisfaction and to ensure that needs of patients/families a! re met.
60%
Facilitates the daily staffing process and requirements for a large employee and patient base for PDN and CHHC World.
Performs 24/7 staffing coverage, ensuring proper ratios are met at the center and hours staffed in the home are according to authorizations and MD orders.
Enters accurate information from daily assignments/staff hours to include, but not limited to MSR/VSR, ill calls, cancellations, open shifts, tardies and absences; and reports any staffing concerns to Team Leaders/Manager.
Assists in ensuring that staff hours worked are entered correctly in schedules and Kronos.
Coordinates daily report to on-call staff and respiratory with any staffing issues and changes that have occurred or are necessary.
Maintains daily staff and after hour call logs per policy.
Communicates with agency personnel regarding updates or changes with their cases as appropriate.
Participates in on-c! all rotation or as requested by Private Duty Manager.
Complete! s entry of verified MD orders received on PDN and CHHC World patients.
Regular attendance at work is an essential function of the job.
Perform physical requirements as described in the Physical Requirements section
SECONDARY FUNCTIONS/COMPETENCIES
10%
Assists other back office support functions in meeting the needs of patients/families.
Performs other duties as assigned.
100%
JOB STANDARDS
Achieves department/organization Outcomes
All
Patient/Customer Satisfaction
Interacts with patients/families/customers and utilizes feedback to improve and reinforce satisfaction
Meets department/organization satisfaction goals
Financial
Identifies and implements systems and processes to improve efficiency and reduce expenses that do not compromise quality of services/mission.
Meets department/organization financial goals
Quality
! Utilizes performance measurement to improve patient/customer outcomes
Meets department/organization quality goals
Dept.
Specific
Patient/Customer Satisfaction
Practice active listening and open communication- seek first to understand.
Provide empathy (patients) and passion (operational) for every situation.
Offer knowledge for the issue at hand, resulting in effective resolution of problems.
Financial
Assists in bringing in sign-in sheets/paperwork from PDN home when asked/available
Uses good time management to ensure no overtime. If overtime is needed, it is approved in advance.
Quality
Accountable, have good judgment and ability to function independently in home/center environment
.
Achieves individual goals.
Takes personal responsibility to adhere to department/organization policies and procedures, compliance and regulatory agency requir! ements
All
Understands and performs role in emergency! situations (i.e. disruptive individuals, internal/ external disaster, CPR, Code Adam)
Understands and practices regulatory agency standards and department/organization policies/procedures including: Joint Commission, OSHA, HIPAA, Infection Control, Environment of Care, National Patient Safety Goals
Addresses non-compliance with department/organization standards
Meets mandatory department/organization job requirements within established time frames (i.e. physicals, annual mandatory reviews, participates and physically attends 75% of required staff meetings, licensure/certification, CPR for direct care providers)
Dept.
Specific
Workspace is left clean, organized and restocked.
Adheres to attendance and tardiness policy
Supports a work environment that focuses on staff, customer, patient/families through safe practices and effective communication.
All
Demonstrates and supports staff/visi! tor/patient/vendor identification policy
Utilizes variance reporting system to enhance safety and identify changes for best practice
Protects Patient Privacy
Incorporates department/organization communication into work practices
Dept.
Specific
Completes work assignments and projects in a thorough, accurate and timely manner
Appropriately uses communication book
Demonstrates flexibility and adjusts to changing, unusual or difficult situations.
Handles stressful situations in a professional appropriate manner.
Analyzes and prioritizes workload and utilizes time effectively.
Demonstrates positive behavior to changes in volume of workload, assignments, cases or hours.
Promotes a friendly environment, good morale and willingness to cooperate and work effectively with others.
Demonstrates personal ownership of the scheduling process, individual contribution and sta! ffing needs
Reads e-mails daily and accesses the company websi! te per policy.
BEHAVIORS
Excellence in Service to Children, Families, Colleagues and Other Customers
Anticipates customer needs, understands their expectations and responds appropriately.
Respect for Human Dignity
Treats others with compassion, fairness, courtesy and respect while honoring their uniqueness.
Cooperative Work Relationships
Willingly works with others to identify and achieve common goals.
Positive Attitudes and Behaviors
Enthusiastically approaches their role and displays pride in the organization
Honesty and Integrity
Takes personal responsibility for doing the right thing.
Wise Use of Resources
Optimizes the talents of self and others and the use of time, materials and equipment.
KNOWLEDGE, SKILLS AND ABILITIES:
Communication skills to effectively communicate with families, physicians and outside professionals
Comm! unication skills and demonstration of empathy relating to families in crisis
Must be able to perform a variety of duties, often changing from one task to another of a different nature, without loss of efficiency or composure, and be able to perform under stressful conditions when confronted with multiple requests, demonstrating prioritizing skills.
EDUCATION AND EXPERIENCE:
Education: Bachelor’s degree in human services field or equivalent work experience that is typically obtained through a minimum of four years of related work experience.
Experience: In addition to the Bachelor’s degree/related work experience; a minimum of two years experience working with scheduling within a healthcare environment.
Experience with pediatric patients preferred.
Home health experience preferred.
CERTIFICATIONS/LICENSURE REQUIREMENTS:
SPECIAL REQUIREMENTS:
REQUIRED TRAINING & EMPLOYEE H! EALTH REQUIREMENTS
Annual Physical
Annual Mandatory R! eview
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
Physical Requirements
N/A
Less than 10%
11% to 49%
Greater than 50%
Work Environment
N/A
Less than 10%
11% to 49%
Greater than 50%
Stand
X
Blood and body fluid exposure*
X
Walk
X
Sharps, needles, etc.
X
Sit
X
Wet, humid conditions (non-weather)
X
Talk or hear
X
Work near moving mechanical parts
X
Displays manual dexterity
X
Fumes or airborne particles
X
Climb or balance
X
Toxic or caustic chemicals
X
Stoop, kneel, crouch or crawl
X
Outdoor weather conditions
X
Reach with hands and arms
X
Extreme cold (non-weather)
X
Taste or smell
X
Extreme hot (non-weather)
X
Lifting/pulling/pushing
X
Risk of electrical shock
X
Visual: Looking at computer screen
X
Medical Equipment
X
Other:
Risk of radiation
X
Weight Demands:
Vibration
X
Up to 10 lbs.
X
Loud noise
X
Up to 20 lbs.
X
Quiet environment
X
Up to 40 lbs.
X
Environmental noise
X
Up to 100 lbs.
X
Other:
More than 100 pounds
X
- Refer to the Infection Control Manual for a listing of job classifications which may be at risk of occupational exposure.
- .
If you were eligible to this position, please give us your resume, with salary requirements and a resume to Children's Hospital & Medical Center.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position will be opened on: Wed, 26 Jun 2013 01:19:38 GMT
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